Privacy Policy

1. Introduction

CAA Forensic Training ("we," "our," or "us") operates the website caaforensictraining.com and provides forensic document training services for Certified Acceptance Agents. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for our training course or interact with our services, we may collect:

• Contact Information: Name, email address, phone number, and mailing address (for certificate delivery)
• Professional Information: Business name, PTIN (Preparer Tax Identification Number) if applicable, and professional credentials
• Payment Information: Credit card details and billing address (processed securely through our payment processor)
• Account Information: Username, password, and course progress data
• Certificate Information: Data required to generate your forensic training certificate, including completion date and assessment scores

2.2 Information Automatically Collected

When you access our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and course progress
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide access to our training course, track your progress, and issue your certificate
• Certificate Fulfillment: To print and mail your physical certificate to the address you provide
• Communication: To send you course-related emails, certificate shipping notifications, and respond to inquiries
• Payment Processing: To process your payment securely through our third-party payment processor
• Improvement: To analyze usage patterns and improve our course content and user experience
• Legal Compliance: To comply with applicable laws and respond to lawful requests from authorities
• Security: To detect and prevent fraud, abuse, and security incidents

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

• Service Providers: With trusted third parties who assist in operating our business (payment processors, email services, shipping carriers for certificates). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you
• With Your Consent: When you explicitly authorize us to share specific information

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, certificate verification)
• Resolve disputes and enforce our agreements

Certificate records are retained for at least 7 years to support IRS verification requirements and potential renewal needs. You may request deletion of your account data, subject to our legal retention obligations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for the website to function, including login sessions and course progress tracking
• Analytics Cookies: Help us understand how visitors use our site to improve the experience
• Marketing Cookies: Used to deliver relevant advertisements (you may opt out)

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure, encrypted storage of sensitive data
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• PCI-DSS compliant payment processing through our payment provider

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@CAAForensicTraining.com. We will respond within 30 days.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites (such as the IRS website for reference). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: